Terms & conditions
GENERAL TERMS
These General Terms and Conditions govern the relations between BGSHOES LTD as a suplier and its custommers , as users of the provider's website www.darisshoes.ro. DARIS is a trademark and everywhere in those General Terms, Daris is ment the trademark owner BGSHOES LTD.
І. General
1.1. INFORMATION about the supplier according to the Electronic Commerce Act and the Consumer Protection Act Name: BGSHOES LTD. Headquarters and address of management: 2500 Kyustendil, BG, 276 Tsar Osvoboditel Str; Correspondence data: Kyustendil, 276 Tsar Osvoboditel Str., Email: office@darisshoes.com, tel. +359 882 596 258. Entry in public registers: Commercial Register at the Registry Agency - UIC 204790346, Register of personal data administrators - № 434240, VAT Registration: BG201234321, Contact with a personal data protection official: e-mail: privacy@darisshoes.com, phone +359 882 596 258.
1.2. The user declares that he is familiar with these General Terms and Conditions and by clicking on any link, button, image or application located on the site www.darisshoes.ro the user expressly and unconditionally agrees with them.
1.3. Daris reserves the right to change the design of www.darisshoes.ro, its content and these Terms and Conditions at any time. The changes become valid at the time of their implementation / publication on www.darisshoes.ro
ІІ. Terms
The terms used in these Terms and Conditions have the following meanings: Website is a collection of web pages, with a common title web page, which is loaded in your browser when the following address is typed https://www.darisshoes.ro/. A user of www.darisshoes.ro is any person who has entered the web address or reached www.darisshoes.ro by redirecting from another website in order to make purchases of goods electronically. A registered user is any person who has performed actions specified by Daris, as a result of which they are included in the Daris database and can check the history of their orders at www.darisshoes.ro. Quick Order User is any person who has performed actions specified by DARIS to place an order for goods from www.darisshoes.ro without registering and not includes in the Daris database. Browser is a computer program that provides the ability to transfer, process, and visualize data through various types of data transfer protocols. Malicious actions are actions or omissions that violate Internet ethics or harm individuals connected to the Internet or associated networks, sending unsolicited e-mail (SPAM), gaining access to foreign rights resources and passwords, use of system vulnerabilities for self-benefit or information retrieval (HACK), actions that may qualify as industrial espionage or sabotage, damage or destruction of systems or information files (CRACK), sending " Trojan horses ”or inducing the installation of viruses or remote control systems, disrupting the normal operation of other Internet users and associated networks, committing any action that may qualify as a crime or administrative violation under European law, or under another applicable law. User profile is a separate part of www.darisshoes.ro, containing information about the user - e-mail address and password, through which the services provided by Daris are accessible and information is exchanged between the user and Daris ; Distance selling contract - any contract concluded on the basis of an offer from Daris and a consumer as part of a system for the sale of goods or provision of services, in which from the date of the offer until the conclusion of the contract the parties are not in physical contact with each other. Each order is a separate contract. When making an electronic statement for concluding a sales contract, the user agrees with both these General Terms and Conditions and the content of the distance sales contract, providing the methods of payment, available in a prominent place on www.darisshoes.ro. Brochure / notices / announcements information tools, mainly electronic, concerning products, services in the stores of Daris and the partners, including promotions offered in a certain period of time.
ІІІ. Privacy of provided data
3.1. The personal data that Daris receives during registration or when concluding a sales contract without registration will be used only for customer service - acceptance and execution of orders and contact with users in case of problems.
3.2. Daris complies with the requirements of the Personal Data Protection Act and is responsible for protecting the information about the user that became known to him on the occasion of concluding the contract at a distance, except in cases of force majeure, accident or malicious acts of third parties.
3.3. By accepting the General Terms and Conditions, the user agrees that the information about him be stored and processed in the manner prescribed therein and in the law, as well as agrees that his personal data, announced as publicly available in his user profile at www.darisshoes.ro, be used by Daris for direct marketing purposes.
3.4. Daris undertakes not to disclose any personal information about the user and not to provide the collected information to third parties - government agencies, companies, individuals and others, unless: - has obtained the explicit consent of the user during registration or in more late moment; - the information is requested by state bodies or officials, who according to the current legislation are authorized to request and collect such information in compliance with the legally established procedures; - other cases specified in the law.
3.5. By registering at www.darisshoes.ro, the user agrees to the personal e-mail address announced by him, to be sent personal, advertising or other commercial messages from Daris.
IV. Use of www.darisshoes.ro
4.1. When using Daris' website, the user is responsible for all consequences arising from his behavior, including any property, intellectual, electronic or any other type and nature of damage caused to the website, services, Daris or any other person with which Daris has a contract for joint activities or for the provision of services under European law.
4.2. The website is addressed to users without and with registration. The possibility for online orders is available for users residing Romania and abroad. People under the age of 18 are not entitled to make statements or enter into contracts within the meaning of these General Terms and Conditions. By sending an order and / or creating an account, the user declares that he is an adult (a person over 18 years of age).
4.3. By accepting these Terms and Conditions, the user is informed that all content, including but not limited to images, images, text and / or multimedia content, design, software, databases, information and any other content published on www.darisshoes.ro are owned by Daris.
4.4. The user has no right to copy, transfer, modify, use, display, provide, etc. the content of www.darisshoes.ro without the express written consent of Daris, unless the use is for non-commercial purposes.
V. Order, contract and payment method
5.1. The customer has the right to order all goods listed at www.darisshoes.ro. When placing the order, the user has the right to choose the type, brand and model of goods and their quantity, terms of payment, method and terms of delivery, according to the options offered at www.darisshoes.ro. When placing an order, the user enters into a contractual relationship with Daris for the sale of the selected item, regulated by these General Terms and Conditions. The distance sales contract between Daris and the customer is considered concluded from the moment of confirmation of the specific order by Daris.
5.2. Our online system for purchases, shows the availability of items at the current time of viewing, given the dynamics of sales, certain products published and listed on the site as "available" at the time of placing the order may be out of stock. In this case, it wouldn't be possible for us to ship so Daris cancels the order for which the customer is notified by email.
5.3. All orders received on Friday (after15:30PM), Saturday and Sunday or during public holidays are processed on the first possible working day.
5.4. The payment of the price under the contract is made by means of the methods indicated on www.darisshoes.ro, and by making a payment the user makes a voluntary statement that he agrees to pay for the product and that he agrees with the General Terms.
5.5. The prices of the products listed on www.darisshoes.ro are final and include VAT. The delivery price is paid by the consumer, and when placing the order its value is calculated and indicated, unless explicitly stated otherwise.
5.6. Daris reserves the right to change the prices of the products, as well as those for delivery.
5.7. Payment is made by cash on delivery or with credit/debit card through the provided payment software - Stripe.
VI. Delivery
6.1. The delivery of a product ordered through www.darisshoes.ro is done with DPD Romania courier company, to the address specified by the user or to the courier's office. The "Review and test" option for all orders is available. In case you take advantage of this option and cancel the order, you owe the courier the return fee.
6.2. All orders are processed and filfilled the shortest possible period and after that shipped. The whole process from placing an order and receiving the item takes from 2-5 working days.
VII. Complaint. Warranty. Order cancellation
7.1.The products offered through the stores are new and original. DARIS is responsible for the physical or legal defects of the products based on the legislation in force. Daris also respects nad follows the legal guarantee for product conformity.
7.2 Daris will be responsible to fully ensure the correct functioning of the store and its products, so in case of a defect will undertake all necessary actions to remove within a reasonable time all the shortcomings reported by the Customers.
7.3 Anything bought in darisshoes.ro can be a subject of a complaint, in compliance with the terms and conditions of complaints established by law, if the product has defects that constitute non-compliance with the concluded sales contract.
7.4 Complaints in case of obvious defects are filed within 30 days after the purchase of the goods, and in case of hidden defects upon their discovery, but not later than the term of the warranty. The costs of returning a product related to a complaint and sending a new product are at the expense of the customer. Before sending the item back, first the customer should contact Daris' support to recieve further instructions, information and confirmation. Send email at support@darisshoes.com
The customer has the right to the following claims, according to the legislation in force:
7.1.1 To ask for contract cencallation or to ask for a reduction in the price of the product, if Daris does not urgently and without great inconvenience to the customer, replace the defective product or does not remove the defect.
7.1.2 To request replacement of the product with another one without defects or to ask for the removal of defects. Replacement is done only if the defect cannot be removed!
7.5 If the customer does not contact the support to recieve instructions and confirmation of the compliant, and sends it back to Daris, the complaint wont be accepted, the product will be returned together with an email regarding the unjustification of the complaint.
7.6 If the customer notices damage to the product during transport, it is recommended that he draw up a damage report in the presence of the courier.
7.7 In case the product received by the consumer does not meet the desired size or expectations, the consumer has the right to return the item for a refund, and cover the expenses for the delivery.
7.8. In case of non-compliance of the ordered goods with the sales contract and when the consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options: cancel the contract and request a refund or request a price reduction. The consumer cannot claim a refund of the amount paid or a reduction in the price of the goods if Daris agrees to replace the goods with a new one or to repair the goods within one month of the consumer's complaint. Daris will satisfy a request for cancellation of the contract and will refund the amount paid by the consumer, when after satisfying three complaints to the consumer by repairing the same product, within the warranty period under the CPA, and there is a subsequent occurrence of non-compliance of the goods with the contract of sale. The consumer cannot claim for cancellation of the contract if the non-conformity of the goods with the contract is insignificant.
VIII. Disputes and complaints
8.1. In situations that arise in connection with unresolved issues, the client has the right to address the disputed issues to our associate at the address specified for correspondence.
8.2. Any disputes that may arise between Daris and the user will be resolved by mutual agreement. If this is not possible, they will be referred to the competent court in accordance with European law.